All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Local delivery

Free local delivery is available for orders over $99 within India. For orders under $99, we charge $5 for local delivery.

Deliveries are made from 4pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am to 5pm on weekdays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most of the countries.

Shipping charges for your order will be calculated and displayed in the quotation you receive. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. OPHEYE is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

You can track your order from here.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please contact us through WhatsApp as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us.